Hillsborough County Sheriff's Office

  • Support Specialist (Help Desk)

    Job Location US-FL-Tampa
    Job ID
  • Salary Minimum

    USD $31,200.00/Yr.

    Salary Maximum

    USD $52,000.00/Yr.


    As part of the User Support Team, assist employees of the Hillsborough County Sheriff’s Office to resolve technical issues.


    Non-standard hours including nights, holidays and weekends


    Twelve-month initial probationary period

    Location (Subject to Change)

    Falkenburg Road Area

    Major Duties (Not Limited to the Following)

    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.


    • Assist inquiries via phone, email, ticket, and in person.
    • Troubleshoot and research all technical issues reported.
    • Determine source of technical issues (hardware, software, user access, etc.).
    • Advise on appropriate action for resolution using technical knowledge.
    • Document entire exchange of technical issues and resolutions clearly.
    • Work reactively as well as proactively on technical issues.
    • Work with current knowledge-based documentation on validity of information documented as well as update current and create new knowledge-based documentation.
    • Lift desktops, laptops, and delivered parcels up to 50 lbs.
    • Perform other related duties as required.

    Knowledge, Skills, and Abilities

    • Working knowledge of troubleshooting IT related issues.
    • Ability to communicate clearly and professionally both orally and in writing.
    • Ability to type proficiently while participating in a conversation.
    • Ability to engage in active listening.
    • Ability to work effectively with others.
    • Ability to accept direction when provided.
    • Ability to lift up to 50 lbs.
    • Ability to sit for extended periods of time using a telephone headset.
    • Ability to use a computer and related software.
    • Ability and willingness to work day or night shifts or non-standard work hours/days.
    • Ability and willingness to learn and expand on technical skills and knowledge.

    Minimum Qualifications

    Note: Applicants must meet the following requirement(s) to be considered minimally qualified for the job.


    A high school diploma or possession of a GED certificate; and

    Two years of recent (within the last 2 years) or current experience in a technical support service role; and

    A passing score on pre-employment testing; and

    40 net words per minute on a typing test; or 133 gross keystrokes per minute with 90% accuracy on a data entry test; and

    Possession of one current technical certification (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+).


    Preferred Qualifications

    Associate’s degree from an accredited institution of higher education in a technical field.

    Additional Requirements

    • Depending on area of assignment, incumbents may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
    • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
    • No illegal drug sale within lifetime.
    • No illegal drug use within the past 36 months. No marijuana use within the last 24 months.
    • No felony convictions within lifetime.
    • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
    • Prior military personnel must not have a dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
    • Successful completion of a criminal background investigation including polygraph, reference/employment/neighborhood checks, medical evaluation, and drug screening.

    Benefit Information

    Benefits include but are not limited to:
    - Medical, Dental, Vision, and Life Insurance coverage
    - Florida Retirement System and Deferred Compensation
    - Paid time off including sick, vacation, and holiday time
    - Employee Assistance Program
    - Short and Long Term Disability Insurance
    - Employee incentives for educational degrees and bilingual (Spanish) abilities
    - Tuition reimbursement
    - Paid training


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