Hillsborough County Sheriff's Office

  • Receptionist (Communications)

    Job Location US-FL-Tampa
    Job ID
    2015-1209
  • Salary Minimum

    USD $26,000.00/Yr.

    Salary Maximum

    USD $44,080.61/Yr.

    Overview

    Perform duties greeting and directing callers or visitors to the appropriate persons or destinations.

    Schedule

    Monday - Friday, Night shift

    Probation

    Twelve-month initial probationary period

    Location (Subject to Change)

    Ybor City

    Major Duties (Not Limited to the Following)

    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

    • Answer telephone calls in a courteous and efficient manner, route incoming calls to appropriate persons or offices, or takes messages.
    • Place and record long distance calls.
    • Greet visitors, determine the purpose of their visit, direct them to desired location or notifies appropriate staff.
    • Schedule appointments for visitors with department or agency personnel.
    • Respond to inquiries such as those concerning office contacts and location by providing current information.
    • Maintain manual or computerized organizational listings, personnel directories, and other reference guides.
    • Receive, sort, and distribute incoming and outgoing mail.
    • Perform a variety of clerical tasks such as typing, sorting documents, filing, and operating office equipment.
    • Perform other related duties as required.

    Knowledge, Skills, and Abilities

    • Some knowledge of general office policies, practices, and procedures.
    • Some knowledge of the functions, services, procedures, and regulations of the unit or department to which assigned.
    • Ability to operate telephone switchboard equipment.
    • Ability to locate offices or individuals promptly through directories or other information sources.
    • Ability to follow oral and written instruction.
    • Ability to follow established procedures.
    • Ability to work effectively with others.
    • Ability and willingness to answer the telephone efficiently, clearly, and courteously.
    • Ability to tactfully deal with the public including irate callers/visitors.
    • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
    • Ability to type.
    • Ability to operate a computer to enter and retrieve information.

    Minimum Qualifications

    Note: Applicants must meet the following requirement(s) to be considered minimally qualified for the job.

     

    A high school diploma or possession of a GED certificate; and
    A passing score on pre-employment testing; and

    20 net words per minute on a typing test; or 70 gross keystrokes per minute with 90% accuracy on a data entry test.

     

     

    Preferred Qualifications

    Knowledge of Windows based computer systems.

    Receptionist and/or customer service experience.

     

    Additional Requirements

    • Possession of a valid Florida driver's license at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
    • No illegal drug sale within lifetime.
    • No illegal drug use within the past 36 months.
    • No illegal drug use after 30 years of age.
    • No felony convictions within lifetime.
    • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
    • Prior military personnel must not have a dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
    • Successful completion of a criminal background investigation or update including polygraph, reference/employment/neighborhood checks, and medical evaluation.

    Benefit Information

    Benefits include but are not limited to:
    - Medical, Dental, Vision, and Life Insurance coverage
    - Florida Retirement System and Deferred Compensation
    - Paid time off including sick, vacation, and holiday time
    - Employee Assistance Program
    - Short and Long Term Disability Insurance
    - Employee incentives for educational degrees and bilingual (Spanish) abilities
    - Tuition reimbursement
    - Paid training

    Keywords

    911 Operator, Agent, Bailiff, Cadet, Correctional Officer, Corrections, Court, Criminal Justice, Criminology, Deputy, Detective, Detention, Dispatch, Emergency Responder, First Responder, Forensic, Government, Guard, Inspector, Intelligence, Investigation, Investigator, Jail, Law Enforcement, Patrol, Police Officer, Probation, Protection, Protective, Public Safety, Recruit, Security, Sheriff, Specialist, Telecommunicator, Trainee

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