Hillsborough County Sheriff's Office

  • Receptionist (Communications)

    Job Location US-FL-Tampa
    Job ID
  • Salary Minimum

    USD $26,000.00/Yr.

    Salary Maximum

    USD $44,080.61/Yr.


    Perform duties greeting and directing callers or visitors to the appropriate persons or destinations.


    Monday - Friday, Night shift


    Twelve-month initial probationary period

    Location (Subject to Change)

    Ybor City

    Major Duties (Not Limited to the Following)

    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

    • Answer telephone calls in a courteous and efficient manner, route incoming calls to appropriate persons or offices, or takes messages.
    • Place and record long distance calls.
    • Greet visitors, determine the purpose of their visit, direct them to desired location or notifies appropriate staff.
    • Schedule appointments for visitors with department or agency personnel.
    • Respond to inquiries such as those concerning office contacts and location by providing current information.
    • Maintain manual or computerized organizational listings, personnel directories, and other reference guides.
    • Receive, sort, and distribute incoming and outgoing mail.
    • Perform a variety of clerical tasks such as typing, sorting documents, filing, and operating office equipment.
    • Perform other related duties as required.

    Knowledge, Skills, and Abilities

    • Some knowledge of general office policies, practices, and procedures.
    • Some knowledge of the functions, services, procedures, and regulations of the unit or department to which assigned.
    • Ability to operate telephone switchboard equipment.
    • Ability to locate offices or individuals promptly through directories or other information sources.
    • Ability to follow oral and written instruction.
    • Ability to follow established procedures.
    • Ability to work effectively with others.
    • Ability and willingness to answer the telephone efficiently, clearly, and courteously.
    • Ability to tactfully deal with the public including irate callers/visitors.
    • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
    • Ability to type.
    • Ability to operate a computer to enter and retrieve information.

    Minimum Qualifications

    Note: Applicants must meet the following requirement(s) to be considered minimally qualified for the job.


    A high school diploma or possession of a GED certificate; and
    A passing score on pre-employment testing; and

    20 net words per minute on a typing test; or 70 gross keystrokes per minute with 90% accuracy on a data entry test.



    Preferred Qualifications

    Knowledge of Windows based computer systems.

    Receptionist and/or customer service experience.


    Additional Requirements

    • Possession of a valid Florida driver's license at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
    • No illegal drug sale within lifetime.
    • No illegal drug use within the past 36 months.
    • No illegal drug use after 30 years of age.
    • No felony convictions within lifetime.
    • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
    • Prior military personnel must not have a dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
    • Successful completion of a criminal background investigation or update including polygraph, reference/employment/neighborhood checks, and medical evaluation.

    Benefit Information

    Benefits include but are not limited to:
    - Medical, Dental, Vision, and Life Insurance coverage
    - Florida Retirement System and Deferred Compensation
    - Paid time off including sick, vacation, and holiday time
    - Employee Assistance Program
    - Short and Long Term Disability Insurance
    - Employee incentives for educational degrees and bilingual (Spanish) abilities
    - Tuition reimbursement
    - Paid training


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