Perform duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. Incumbents must have a valid State of Florida 9-1-1 Public Safety Telecommunicator certificate at the time of hire and obtain their First Aid, Cardiopulmonary Resuscitation (CPR), and FCIC/NCIC certifications during the probationary period.
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
Other Characteristics
Note: Applicants must meet the following requirement(s) to be considered minimally qualified for the job.
A high school diploma or possession of a GED certificate; and
One year of experience receiving, assessing, and dispatching calls for assistance; and
Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification; and
A passing score on pre-employment testing.
OR
A high school diploma or possession of a GED certificate; and
Two years experience performing customer service duties; and
Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification; and
A passing score on pre-employment testing.
OR
Successful completion of the Hillsborough County Sheriff’s Office Digital Communications Dispatcher Trainee program.
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